Shipping & Returns
SHIPPING and delivery POLICY
Usually these rates apply:
We have FREE standard delivery on orders over £25
We have FREE express delivery on orders over £50
We have FREE international delivery on orders over £100
If you are not eligible for free delivery, the following costs apply:
Standard delivery- FREE
Express delivery- £2.99
International delivery- £10.50
Return & Exchange Policy
First if you have a need to consider a return, you likely ordered a product with us; which means, we owe you a ”Thank you!”
We do our very best to deliver an amazing product and customer experience. However that said, if you are dissatisfied with an item, we want to quickly correct the problem. Here are some things you may want to know….
Email us
Contact us via email and we will hopefully be able to find a solution for you.
If returning, email us with your order number and we’ll get back to you as fast a possible with return authorisation.
After the return has been processed we will send you a confirmation email for your records.
Delivery and shipping
If the return is a result of our error (you received an incorrect or defective product etc.), we will also pay for the delivery costs.
If this is not the case, unfortunately we are unable to pay for return delivery.
30 days return
We will accept all returns as long as we are notified within 30 days from initial shipping.
However, the product must be undamaged upon arrival back to us.
Packaging
Please return all items in their original packaging.